Open the factchat
If there is no button in the header of your platform, you can find the factchat in the service-filing "Dialog" above the list of forums. In order to open the service-filing, choose "Dialog" from the drop-down menu in the box "" in the options area (left column).

Technical requirements
As soon as you open factchat, a java applet is loaded. This is why you need a java-enabled web browser to initiate a factchat session.

Normally, there should not be any problems starting factchat. In case there are, please check your browser settings:

MS Internet Explorer	(1) Click on "Tools - Internet Options - Advanced" in your browser. (2) Search for “Microsoft VM” and select “JIT compiler for virtual       machine enabled.” (3) Save your settings by clicking on “OK”. (4) Close all Internet Explorer windows and restart the browser.
Mozilla Firefox	(1) Click on "Edit > Preferences - Content" in your browser. (2) Select “Enable Java” and "Enable JavaScript". (3) Save your settings by clicking on “OK”. (4) Close all Firefox windows and restart the browser.

If there are still problems, read through the following information:
http://factchat.kundenplattform.com/118449.0


Choose chatroom
If you start the factchat, a window opens showing all available chatrooms. Click on one of the chatrooms.


Choose color
If there is only one chatroom available, you will be immediately asked to choose a color. Click on one of the offered colors. For an extended choice of colors, click on "more colors...".

As soon as you have selected a color, the chatroom opens. On the left side, you see all participants. On the right side, you can see the messages of each participant.

Write messages
In order to write messages, click anywhere within the grey area (see picture above, point 1). The text input cursor appears and you can type your text message. Use your mouse to move and position your text anywhere on the chatboard. Press ENTER to send your message.


Orientation and overview
In order to distinguish between old and new messages, old messages start to fade and disappear into the background eventually (see picture above, point 1). Recent messages are most visible (see picture above, point 2).

The zoomer on the right side (see picture above, point 4) allows you to determien how many messages should be displayed at the same time.



Further information on the various features of factchat can be found here:
http://factchat.kundenplattform.com/115525.0


You can test the factchat at any time:
www.factchat.com

continue with: Users online ("ping")

return to: Reply to comments


table of contents